IT Support Specialist

Job Title: IT Support Specialist
Company: TechNova Solutions
Job Type: Full-Time
Application Deadline: July 3, 2025
Contact Email: admin@technovasolutions.in

About TechNova Solutions:
TechNova Solutions is a leading technology company dedicated to delivering innovative IT solutions to businesses worldwide. We pride ourselves on fostering a collaborative and dynamic work environment where creativity and technical expertise thrive. As we continue to grow, we are seeking a skilled and motivated IT Support Specialist to join our team and provide exceptional technical support to our clients and internal teams.

Job Description:
As an IT Support Specialist at TechNova Solutions, you will play a critical role in ensuring the smooth operation of our IT systems and providing technical assistance to our employees and clients. You will be responsible for troubleshooting hardware and software issues, maintaining IT infrastructure, and delivering top-notch customer service. The ideal candidate is a problem-solver with strong technical skills, excellent communication abilities, and a passion for technology.

Key Responsibilities:

Provide technical support to end-users via phone, email, or in-person, resolving hardware, software, and network issues promptly and effectively.

Install, configure, and maintain computer systems, applications, and peripherals.

Troubleshoot and resolve issues related to operating systems, software applications, and network connectivity.

Perform routine maintenance and updates on IT systems to ensure optimal performance and security.

Assist in the setup and configuration of new hardware and software for employees.

Monitor and manage IT inventory, including hardware, software, and licenses.

Collaborate with the IT team to implement and improve IT policies, procedures, and systems.

Document technical issues, solutions, and processes for future reference.

Provide training and guidance to employees on the use of IT systems and tools.

Ensure compliance with company IT security policies and procedures.

Qualifications:

Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

Proven experience as an IT Support Specialist or in a similar role.

Strong knowledge of Windows, macOS, and Linux operating systems.

Familiarity with networking concepts, protocols, and troubleshooting.

Proficiency in Microsoft Office 365, Active Directory, and remote desktop tools.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

Ability to work independently and as part of a team in a fast-paced environment.

Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or Cisco Certified Network Associate (CCNA) are a plus.

Why Join TechNova Solutions?

Competitive salary and benefits package.

Opportunities for professional growth and development.

A collaborative and inclusive work environment.

Access to cutting-edge technology and tools.

Work with a talented and passionate team of professionals.

How to Apply:
If you are passionate about technology and enjoy helping others solve technical challenges, we would love to hear from you! Please send your resume and a cover letter to admin@technovasolutions.in by July 3, 2025.

Join TechNova Solutions and be part of a team that is shaping the future of technology!

TechNova Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.