Customer Service Representative

About PineHaven Retreats:
PineHaven Retreats is a premier provider of serene and luxurious retreat experiences, offering our guests a perfect blend of relaxation and adventure. We are committed to delivering exceptional service and creating unforgettable memories for our clients. As we continue to grow, we are looking for a dedicated and enthusiastic Customer Service Representative to join our team.

Position Overview:
The Customer Service Representative will be the first point of contact for our guests, ensuring their inquiries, concerns, and requests are handled with professionalism and care. This role requires excellent communication skills, a customer-centric approach, and the ability to resolve issues efficiently.

Key Responsibilities:

Respond to guest inquiries via phone, email, and chat in a timely and professional manner.

Assist guests with booking reservations, modifications, and cancellations.

Provide detailed information about PineHaven Retreats’ services, amenities, and policies.

Resolve guest complaints and issues promptly, ensuring a positive experience.

Maintain accurate records of guest interactions and transactions.

Collaborate with other departments to ensure seamless guest experiences.

Upsell additional services and packages to enhance guest stays.

Stay updated on company promotions, policies, and procedures.

Provide feedback to management to improve customer service processes.

Qualifications:

High school diploma or equivalent; a degree in Hospitality or related field is a plus.

Proven experience in customer service, preferably in the hospitality or travel industry.

Excellent verbal and written communication skills.

Strong problem-solving abilities and a proactive attitude.

Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.

Ability to multitask and work in a fast-paced environment.

A friendly, patient, and empathetic demeanor.

Fluency in English; additional languages are a bonus.

Why Join PineHaven Retreats?

Be part of a growing company that values its employees and guests.

Opportunities for professional development and career growth.

A supportive and collaborative work environment.

Competitive salary and benefits package.

How to Apply:
If you are passionate about delivering exceptional customer service and want to be part of a dynamic team, we would love to hear from you! Please send your updated resume and a cover letter to hr@PineHaven.in by 25th June 2025.

Subject Line: Application for Customer Service Representative – [Your Full Name]

Join us at PineHaven Retreats and help us create unforgettable experiences for our guests!

PineHaven Retreats is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.